Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FRIENDS & FAMILY TEST RESULTS

Select year:
  • 67% Extremely Likely
  • 17% Likely
  • 5% Neither Likely nor Unlikely
  • 4% Unlikely
  • 7% Extremely Unlikely
  • 0% Don't Know
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
May 2021 411010
Apr 2021 2972110
Mar 2021 25102120
Feb 2021 2581240
Jan 2021 54103230
Dec 2020 1820110
Nov 2020 1370210
Oct 2020 4063340
Sep 2020 1592040
Aug 2020 1624120
Jul 2020 900000
Jun 2020 000000
May 2020 000000
Apr 2020 000000
Mar 2020 000010
Feb 2020 000000
Jan 2020 001000
Dec 2019 000100
Nov 2019 000000
Oct 2019 000000
Sep 2019 000100

Patient feedback

We asked the question:
Why did you choose that response?

Because they have good caring doctors and nurses with very well trained admin staff thankyou
Posted on: 02/03/2021

Safe environment also friendly staff who treated me.
Posted on: 26/02/2021

The staff was always helpful and kind.
Posted on: 27/01/2021

The staff are always courteous and attentive. Would recommend highly.
Posted on: 27/01/2021

Polite and helpful
Posted on: 26/01/2021

I was contacted by the doctor in the stated time frame who was supportive, friendly and professional
Posted on: 18/01/2021

Fast Efficient service Expertise demonstrated throughout also accommodating
Posted on: 18/01/2021

Very efficient service
Posted on: 14/01/2021

Quick efficient even under the extra stress of covid pandemic
Posted on: 13/01/2021

Very helpful on reception
Posted on: 12/01/2021

I have never had a bad experience accessing services from thursby surgery.
Posted on: 08/01/2021

Because of the amazing work done by the receptionists. They have, singlehandedly, kept Thursby Surgery going. When patients ring up, the receptionists are not only listening to what they are saying,, but are simultaneously translating it Into the type of medical shorthand acceptable to the doctors.
Posted on: 08/01/2021

Due to the excellent care that I get from all sections of the team at The Thursby.
Posted on: 08/01/2021

Spoke to GP very reassuring and good listener
Posted on: 07/01/2021

As I have been with the surgery for a lot of years and found all staff friendly and helpful
Posted on: 05/01/2021

Recently I caught Covid and the after effects are still with me and I have recently started treatment for it? The doctors and nurses have been excellent with follow up phone calls and explaining my treatment which has help put my mind at rest
Posted on: 05/01/2021

All staff at Thursby are approachable and professional
Posted on: 05/01/2021

Friendly and approachable staff. Surgery is excellent regarding Covid prevention measures. GP (Dr S Khan) was really kind and she put my mind at rest regarding my reason for attendance. I'd highly recommend Thursby Surgery. Well done to all the staff, you're a credit to the NHS.
Posted on: 04/01/2021

Professional, friendly, thorough
Posted on: 26/11/2020

Friendly and fast
Posted on: 25/11/2020

All my concerns were addressed from the initial call to reception, to the doctor calling me back.
Posted on: 19/11/2020

You are all doing a fabulous job very kind and understanding especially in these troubling times
Posted on: 16/11/2020

Because of the good treatment and straight forward answers when any questions are asked.
Posted on: 04/11/2020

The service has always been excellent
Posted on: 27/10/2020

Helpful,kind, genuine staff. Always happy to help and treat you like an individual not just another patient.
Posted on: 26/10/2020

Always find the reception staff very helpful and professional. The GP's are all so helpful and listen to my problems without feeling I am being rushed. Highly recommend Thursby Surgery
Posted on: 16/10/2020

Because the doctor was BRILLIANT with me today thankyou
Posted on: 08/10/2020

So politely and friendly
Posted on: 08/10/2020

Always get an appt or speak to someone. Reception staff are great.
Posted on: 06/10/2020

The doctor's attitude was very helpful and caring
Posted on: 06/10/2020

The Doctor was very caring and showed empathy.
Posted on: 06/10/2020

The best surgery
Posted on: 06/10/2020

Dr very supportive, listened to all concerns and responded appropriately, appointment given I good time frame. Happy with service received
Posted on: 06/10/2020

Great GP
Posted on: 02/10/2020

Because its the best gp I've ever had.. Thank you
Posted on: 02/10/2020

Always been v good
Posted on: 02/10/2020

Very pleased with the help and friendliness
Posted on: 30/09/2020

I was 7th in the queue when I called but did not wait long to speak to someone who was extremely helpful.
Posted on: 30/09/2020

All the receptionists and staff are really helpful, even during these difficult times with the pandemic they are always polite calm and professional
Posted on: 30/09/2020

Although a very busy practice. Everyone polite and helpful
Posted on: 30/09/2020

All the staff are friendly and approachable. Taking concerns about your health seriously and acting swiftly to alleviate yours worries
Posted on: 29/09/2020

I felt that I had been listened to and my medical problem is being referred on to a specialist. Very satisfied with a telephone consultation
Posted on: 29/09/2020

Always have good treatment from well qualified and pleasant staff
Posted on: 28/09/2020

Because I’ve now been with this surgery for the past 45 years and never had a problem at all
Posted on: 28/09/2020

Can always get what you need sorted out
Posted on: 28/09/2020

Very understanding
Posted on: 28/09/2020

The doctors are good
Posted on: 28/09/2020

Becouse I hav never had a problem,an the GPs I have seen in the past have been very caring, Helpful, listened, an Remained professional throughout.
Posted on: 28/09/2020

The nurse today was lovely
Posted on: 03/09/2020

Always answer the phone & give good feedback!
Posted on: 02/09/2020

Uber professional and all round 'luverly peeps'
Posted on: 28/08/2020

Very good experience and helpful. I have found the staff to be polite and supportive. I have not had any problems with the surgery.
Posted on: 28/08/2020

Having used the practice for 50 years I am stil l receivng a first class serviceh
Posted on: 26/08/2020

Staff are always very professional and helpful.
Posted on: 19/08/2020

Always in time and very thorough
Posted on: 13/08/2020

Good doctors
Posted on: 11/08/2020

I Chose that response as I was given tablets to help with the vertigo that I'm suffering from.
Posted on: 11/08/2020

The Nurse was really good. And helpful. And professional.
Posted on: 23/07/2020

Helpful team
Posted on: 22/07/2020

Extremely helpful staff
Posted on: 22/07/2020

I found the receptionist very helpful and professional, all my Questions were answered
Posted on: 20/07/2020

The reception staff are lovely and have always dealt with my queries in a professional, friendly manner. The Drs, nurses and all staff members I have seen have always been happy, friendly and reassuring. I have no complaints with this surgery. Thank you!
Posted on: 20/07/2020

Very professional and cautious staff.
Posted on: 17/07/2020

Great surgery with great staff
Posted on: 17/07/2020

Always really friendly and offer great services
Posted on: 17/07/2020

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