Friends & Family Test Results

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FRIENDS & FAMILY TEST RESULTS

Select year:
  • 64% Extremely Likely
  • 18% Likely
  • 6% Neither Likely nor Unlikely
  • 5% Unlikely
  • 7% Extremely Unlikely
  • 0% Don't Know
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Oct 2021 961020
Sep 2021 1231250
Aug 2021 2493320
Jul 2021 1350200
Jun 2021 1124210
May 2021 1655021
Apr 2021 2972110
Mar 2021 25102120
Feb 2021 2581240
Jan 2021 54103230
Dec 2020 1820110
Nov 2020 1370210
Oct 2020 4063340
Sep 2020 1592040
Aug 2020 1624120
Jul 2020 900000
Jun 2020 000000
May 2020 000000
Apr 2020 000000
Mar 2020 000010
Feb 2020 000000
Jan 2020 001000
Dec 2019 000100
Nov 2019 000000
Oct 2019 000000
Sep 2019 000100

Patient feedback

We asked the question:
Why did you choose that response?

We have been patients if this surgery for over 60 yrs. Receptionists and all staff always friendly and helpful. GPs easy to speak with though sadly not as easily face to face these days. However this does not deter their patience and dedication to us as their patients. Thank you to All.
Posted on: 23/10/2021

I was dealt with quickly and professionally by Lesley. Very happy :)
Posted on: 21/10/2021

Mark is the most helpful person I have spoken to at Thursby surgery in years. I’ve had some very bad experiences recently when I have called and he is restoring my faith.
Posted on: 20/10/2021

They were very helpful and dealt with my request promptly, efficiently and politely.
Posted on: 18/10/2021

Quick efficient service
Posted on: 14/10/2021

I've never had a problem with my GPS staff always very helpful and do there best to help!
Posted on: 14/10/2021

The service I receive is good, I find the reception staff polite and efficient and the nurses are lovely. I have yet to see any of the new doctors but Dr Khan is very nice and professional.
Posted on: 08/10/2021

I have been at this surgery for almost 50 years you are the best x
Posted on: 06/10/2021

Think it is one of the best practices in the country
Posted on: 06/10/2021

Fehmida was brilliant. She spoke to me like I was known to her.
Posted on: 04/10/2021

Reception/ Navigator staff and Dr Ishtiaq have all shown compassion, empathy and good customer contact skills in dealing with my request for help. They listened and did their best to give the help, advice and reassurance I needed. Thank you
Posted on: 01/10/2021

I have found all the staff to be kind, helpful, and professional.
Posted on: 29/09/2021

Good care
Posted on: 23/09/2021

Very helpful team always friendly and professional
Posted on: 14/09/2021

Fozia was extremely helpful on the phone and it was a pleasure to talk to her. She even said she would make sure my concerns got followed up when she comes into work the next day! :)
Posted on: 13/09/2021

Provide a good confidante service. Reception is clear to understand. Doctors have always taken the time and listened. I personally have never felt rushed.
Posted on: 08/09/2021

Always felt listened to and nothing is too much. Friendly receptionists, doctors and nurses.
Posted on: 07/09/2021

Friendly staff, don’t have to wait too long on phone to get through. Great doctors
Posted on: 07/09/2021

Quick to answer phone
Posted on: 07/09/2021

Staff incredibly helpful and friendly.
Posted on: 06/09/2021

Brilliant and caring surgery nothing to much trouble
Posted on: 02/09/2021

It a good surgery
Posted on: 27/08/2021

Have been coming to Thursby Surgery since birth and never had reason to complain. Each and every member go out of their way to help you in any way they can and even now in these difficult, stressful times for you all you are all still polite and cheery with your patients. Keep up the good work Thursby Gang.
Posted on: 25/08/2021

Fehmida who took my call was very helpful and polite
Posted on: 23/08/2021

Receptionist friendly and accommodating.
Posted on: 19/08/2021

Always extremely helpful when you call in even in these difficult times
Posted on: 18/08/2021

Doctor calls back
Posted on: 18/08/2021

Helpful informative and polite staff.
Posted on: 17/08/2021

The receptionists at the surgery are very polite and helpful.
Posted on: 17/08/2021

On behalf of Kevin my call was answered with understanding and empathy
Posted on: 17/08/2021

I booked an appointment over the phone on Tuesday the 10th of August and spoke to Mark who was very helpful, friendly and dealt with my appointment efficiently! Thankyou
Posted on: 12/08/2021

The receptionist I spoke to was fantastic. I have never dealt with him before so presume he is new. He was friendly, helpful, asked the questions in a polite manner. The service from receptionists has improved the last couple of times I have spoken to them but I felt he really stood out to me, helped me book the best appointments to give me the best service. What a lovely guy and excellent service. I would like to start seeing more face to face appointments again for better consultations.
Posted on: 12/08/2021

I be always found the staff and doctors friendly and helpful while keeping us fit and healthy
Posted on: 10/08/2021

I have been with Thursby since I was born and I wouldn't dream of going to another. Excellent friendly staff, Brilliant drs, and service.
Posted on: 09/08/2021

Always have a fast and useful response and always get the issue I came with resolved, along with a team of lovely staff and doctors who’re friendly and inviting.
Posted on: 09/08/2021

Mark was extremely helpful and offered additional solutions to my complicated query. What a delight to speak with someone so helpful, friendly, sympathetic and knowledgeable. he is an asset to your surgery.
Posted on: 09/08/2021

A good timely response from Mark and he was very accommodating.
Posted on: 09/08/2021

Excellent surgery cannot praise them enough.
Posted on: 05/08/2021

I have always been satisfied with the care I have been given with nursing me through cancer and looking after my husband until he died last year
Posted on: 05/08/2021

Really helpful
Posted on: 02/08/2021

The receptionist I spoke to was so helpful I’ve never had anybody as good on the phone as he was. He really helped me get what I needed.
Posted on: 30/07/2021

Good supportive staff of whom listen to your issues/concerns.
Posted on: 22/07/2021

Very pleased with the professional kind receptionist Mark and the other young lady receptionist I contacted today for all the help they have given and advice thankyou kind Regards Susan higson
Posted on: 20/07/2021

Quick and efficient call back
Posted on: 15/07/2021

Good surgery all doctors and other workers is nice
Posted on: 15/07/2021

Im outstanded by all efforts as ive been quite poorly and everyone been amazing
Posted on: 13/07/2021

I have found the reception staff and Dr Naweed very helpful since raising my difficulties with mental health. In particular Dr Naweed actually listens which is not easy to do when under so much pressure these days. Thank you.
Posted on: 13/07/2021

Efficient, friendly and sympathetic service
Posted on: 06/07/2021

I rang this morning because i was concerned about my daughter i got a call back soon and an appointment for the same day
Posted on: 30/06/2021

Always helpful
Posted on: 30/06/2021

Couldn't fault the treatment received from the nurse most caring and helpful
Posted on: 30/06/2021

I was given a time slot where a dr would call me, the dr was very understanding of my concerns and he was empathetic.
Posted on: 29/06/2021

Everything dealt with well. Friendly and efficient staff. Left after appointment feeling cared for and informed about the next step. Thank you!
Posted on: 29/06/2021

I am very impressed with the service I receive especially during this extremely difficult time. I find all staff at the surgery efficient, helpful and friendly.
Posted on: 25/06/2021

Dr Naweed what a lovely doctor ..took time to discuss everything...just reminded me off years gone by when doctors cared..thankyou Dr Naweed
Posted on: 17/06/2021

Because you have always been good for me
Posted on: 11/06/2021

Am extremely impressed with the surgery and how it cares for patients.Outstanding.
Posted on: 04/06/2021

Great service great reception staff and nurses and Doctors Caring and professional
Posted on: 30/05/2021

Because they do thorough health checks and have friendly staff!
Posted on: 21/05/2021

The doctor listened to what i had to say and advised me on the best option available and was re assuring
Posted on: 21/05/2021

Friendly, helpful staff, an easy system to book appointments.
Posted on: 18/05/2021

Made me feel at ease after speaking with the doctor
Posted on: 12/05/2021

Spoke to Emily - Year 5 doctor she was fab and did a follow up call for my results. as always Dr Naheed was great also reassuring and covering all bases. I’ve been at this surgery since a child and I think it’s the best around - Claire Knight
Posted on: 12/05/2021

A nice surgery with receptionists and doctors and nurses that listen
Posted on: 11/05/2021

The staff at Thursby especially Dr Y Naheed look after me very well especially so during the Covid epidemic
Posted on: 11/05/2021

Most of my family already use Thursby surgery
Posted on: 10/05/2021

I put that choice as in the last few weeks. I've had to ring my gp quite a lot and got good customer service.
Posted on: 08/05/2021

The dr was amazing
Posted on: 06/05/2021

Glad to see you open
Posted on: 04/05/2021

Very good service
Posted on: 30/04/2021

My experiences have always been positive when visiting your surgery.
Posted on: 30/04/2021

Very efficient and professional
Posted on: 30/04/2021

the call from my go was very helpful the receptionist and the staff are very kind ,give support when i discuss my health issues and even different matter i cant thankful enough for the members of staff at thursby surgery god bless
Posted on: 28/04/2021

Very rare that I attend the Drs or speak to a Dr but they couldn't do enough for me. Really made a difference to me that I was treated with respect and care which was a tonic I needed.
Posted on: 28/04/2021

Staff very helpful.
Posted on: 28/04/2021

Nice people working there. Good Doctors also
Posted on: 28/04/2021

Because they were very efficient and kind
Posted on: 23/04/2021

Really friendly reception staff and very quick response to any emails sent to the surgery. Professional clinical members of staff within the surgery and felt comfortable in my appointment today
Posted on: 20/04/2021

Very professional and efficient
Posted on: 20/04/2021

Nice attitude, the receptionists are receptive, nurses and doctors doing the best to help
Posted on: 14/04/2021

Emma was so helpful and friendly and dealt with my query with professional and courteous qualities
Posted on: 13/04/2021

Good information quick
Posted on: 08/04/2021

I’m always seen when necessary and not having to wait too long.
Posted on: 31/03/2021

Dr Khan was very friendly and helpful. He resolved the issue and was very approachable for further contact which was needed but the issue is now thankfully resolved.
Posted on: 30/03/2021

Straight forward , achieved what I wanted from the call.
Posted on: 17/03/2021

Because the treatment was very thorough, and covered all aspects were covered.
Posted on: 16/03/2021

Brilliant
Posted on: 16/03/2021

Every one at this surgery are as helpful as any one can be
Posted on: 15/03/2021

Brilliant service and lovely staff
Posted on: 15/03/2021

The doctor rang me back within the hour and the receptionist was friendly and helpful.
Posted on: 12/03/2021

Courteous and efficient service
Posted on: 11/03/2021

I have been a patient at the practice for at least 60yrs and have received nothing but excellent, helpful, caring treatment at both Thursby Road and Thursby Surgery.
Posted on: 11/03/2021

Exceptionally clean. Friendly staff
Posted on: 11/03/2021

Friendly efficient practice
Posted on: 11/03/2021

I have always had excellent service from Thursby surgery
Posted on: 10/03/2021

I have had good responses to my recent health issues
Posted on: 10/03/2021

Because they have good caring doctors and nurses with very well trained admin staff thankyou
Posted on: 02/03/2021

Safe environment also friendly staff who treated me.
Posted on: 26/02/2021

We have never had any problems with the surgery and they help with everything we need
Posted on: 25/02/2021

Reception staff soo helpful which is unusual in some practices
Posted on: 19/02/2021

Very quick service polite , and really reassuring
Posted on: 19/02/2021

Felt very safe. Staff friendly and professional.
Posted on: 19/02/2021

Because I have always had a good service.
Posted on: 17/02/2021

The environment is safe, friendly staff
Posted on: 12/02/2021

All the staff at Thursby surgery are supportive and approachable
Posted on: 12/02/2021

So far everyone has been very helpful & lovely to deal with
Posted on: 12/02/2021

Always made welcome, feel safe speaking about any issues I might have to nurses and doctors. It is totally Covid safe. I've always been able to get an appointment when urgent. Just a great surgery with experienced staff.
Posted on: 03/02/2021

Always very helpful And always polite
Posted on: 28/01/2021

Leanne is a brilliant nurse, really reassuring and explained things very easily.
Posted on: 28/01/2021

Great service and care since birth
Posted on: 28/01/2021

Very helpful receptionist and doctor
Posted on: 28/01/2021

The staff was always helpful and kind.
Posted on: 27/01/2021

Doctor was lovely, really helpful, listened to everything I said and helped with prescriptions
Posted on: 27/01/2021

The staff are always courteous and attentive. Would recommend highly.
Posted on: 27/01/2021

Highly professional and competent staff, to name a few Mark, Deborah and Dr Anum. Great, knowledge and helpful service consistently.
Posted on: 26/01/2021

Polite and helpful
Posted on: 26/01/2021

Friendly and welcoming.
Posted on: 20/01/2021

Fast Efficient service Expertise demonstrated throughout also accommodating
Posted on: 18/01/2021

I was contacted by the doctor in the stated time frame who was supportive, friendly and professional
Posted on: 18/01/2021

All staff are very pleasant a d helpful. No problems.
Posted on: 15/01/2021

You have been wonderful keeping me manage my health problems.
Posted on: 14/01/2021

Very efficient service
Posted on: 14/01/2021

Quick efficient even under the extra stress of covid pandemic
Posted on: 13/01/2021

Nurse was very good today. Listened and I felt at ease, she is a credit to Brow head.
Posted on: 13/01/2021

Always receive first class care from you and genuine concern for my wellbeing which I know from experience does not exist at all surgeries.
Posted on: 13/01/2021

Always been satisfied after 76 years of care
Posted on: 13/01/2021

The surgery is a good one ive had no complaints always get proper service
Posted on: 13/01/2021

The Nurse was new she was friendly and made me feel at ease.
Posted on: 13/01/2021

Great service.
Posted on: 12/01/2021

Very helpful on reception
Posted on: 12/01/2021

Due to the excellent care that I get from all sections of the team at The Thursby.
Posted on: 08/01/2021

The staff were great as I am not too clever with needles and Catherine the blood nurse put me at ease with her funny but professional way especially being quite young
Posted on: 08/01/2021

Kind and caring staff who are working hard though difficult times
Posted on: 08/01/2021

Because of the amazing work done by the receptionists. They have, singlehandedly, kept Thursby Surgery going. When patients ring up, the receptionists are not only listening to what they are saying,, but are simultaneously translating it Into the type of medical shorthand acceptable to the doctors.
Posted on: 08/01/2021

I have never had a bad experience accessing services from thursby surgery.
Posted on: 08/01/2021

Spoke to GP very reassuring and good listener
Posted on: 07/01/2021

I've always received first class treatment. The staff have been very approachable and accommodating
Posted on: 07/01/2021

Excellent service. Really appreciated
Posted on: 06/01/2021

Recently I caught Covid and the after effects are still with me and I have recently started treatment for it? The doctors and nurses have been excellent with follow up phone calls and explaining my treatment which has help put my mind at rest
Posted on: 05/01/2021

As I have been with the surgery for a lot of years and found all staff friendly and helpful
Posted on: 05/01/2021

Because I have received excellent care
Posted on: 05/01/2021

All staff at Thursby are approachable and professional
Posted on: 05/01/2021

Friendly and approachable staff. Surgery is excellent regarding Covid prevention measures. GP (Dr S Khan) was really kind and she put my mind at rest regarding my reason for attendance. I'd highly recommend Thursby Surgery. Well done to all the staff, you're a credit to the NHS.
Posted on: 04/01/2021

I have been a patient at Thursby Surgery for almost 10 years I I have received excellent service and treatment from the reception staff , other civilians ,the nurses and the doctors throughout that time Thank you Garry Gluyas
Posted on: 15/12/2020

Professional, friendly, thorough
Posted on: 26/11/2020

Friendly and fast
Posted on: 25/11/2020

Had a good response from Doctor and surgery
Posted on: 24/11/2020

Dr Khan is amazing and so helpful.
Posted on: 23/11/2020

All my concerns were addressed from the initial call to reception, to the doctor calling me back.
Posted on: 19/11/2020

You are all doing a fabulous job very kind and understanding especially in these troubling times
Posted on: 16/11/2020

Because of the good treatment and straight forward answers when any questions are asked.
Posted on: 04/11/2020

The service has always been excellent
Posted on: 27/10/2020

Helpful,kind, genuine staff. Always happy to help and treat you like an individual not just another patient.
Posted on: 26/10/2020

Always find the reception staff very helpful and professional. The GP's are all so helpful and listen to my problems without feeling I am being rushed. Highly recommend Thursby Surgery
Posted on: 16/10/2020

Because the doctor was BRILLIANT with me today thankyou
Posted on: 08/10/2020

So politely and friendly
Posted on: 08/10/2020

Always get an appt or speak to someone. Reception staff are great.
Posted on: 06/10/2020

Dr very supportive, listened to all concerns and responded appropriately, appointment given I good time frame. Happy with service received
Posted on: 06/10/2020

The best surgery
Posted on: 06/10/2020

The Doctor was very caring and showed empathy.
Posted on: 06/10/2020

The doctor's attitude was very helpful and caring
Posted on: 06/10/2020

Always been v good
Posted on: 02/10/2020

Because its the best gp I've ever had.. Thank you
Posted on: 02/10/2020

Great GP
Posted on: 02/10/2020

All the receptionists and staff are really helpful, even during these difficult times with the pandemic they are always polite calm and professional
Posted on: 30/09/2020

I was 7th in the queue when I called but did not wait long to speak to someone who was extremely helpful.
Posted on: 30/09/2020

Very pleased with the help and friendliness
Posted on: 30/09/2020

Although a very busy practice. Everyone polite and helpful
Posted on: 30/09/2020

I felt that I had been listened to and my medical problem is being referred on to a specialist. Very satisfied with a telephone consultation
Posted on: 29/09/2020

All the staff are friendly and approachable. Taking concerns about your health seriously and acting swiftly to alleviate yours worries
Posted on: 29/09/2020

Very understanding
Posted on: 28/09/2020

Can always get what you need sorted out
Posted on: 28/09/2020

Because I’ve now been with this surgery for the past 45 years and never had a problem at all
Posted on: 28/09/2020

Always have good treatment from well qualified and pleasant staff
Posted on: 28/09/2020

Becouse I hav never had a problem,an the GPs I have seen in the past have been very caring, Helpful, listened, an Remained professional throughout.
Posted on: 28/09/2020

The doctors are good
Posted on: 28/09/2020

The nurse today was lovely
Posted on: 03/09/2020

Always answer the phone & give good feedback!
Posted on: 02/09/2020

Very good experience and helpful. I have found the staff to be polite and supportive. I have not had any problems with the surgery.
Posted on: 28/08/2020

Uber professional and all round 'luverly peeps'
Posted on: 28/08/2020

Having used the practice for 50 years I am stil l receivng a first class serviceh
Posted on: 26/08/2020

Staff are always very professional and helpful.
Posted on: 19/08/2020

Always in time and very thorough
Posted on: 13/08/2020

I Chose that response as I was given tablets to help with the vertigo that I'm suffering from.
Posted on: 11/08/2020

Good doctors
Posted on: 11/08/2020

The Nurse was really good. And helpful. And professional.
Posted on: 23/07/2020

Extremely helpful staff
Posted on: 22/07/2020

Helpful team
Posted on: 22/07/2020

The reception staff are lovely and have always dealt with my queries in a professional, friendly manner. The Drs, nurses and all staff members I have seen have always been happy, friendly and reassuring. I have no complaints with this surgery. Thank you!
Posted on: 20/07/2020

I found the receptionist very helpful and professional, all my Questions were answered
Posted on: 20/07/2020

Very professional and cautious staff.
Posted on: 17/07/2020

Always really friendly and offer great services
Posted on: 17/07/2020

Great surgery with great staff
Posted on: 17/07/2020